What are 'success criteria' in a business case?

Success criteria in a business case are fundamentally tied to the specific metrics that determine whether a project has realized its intended benefits. These criteria provide a clear framework that allows stakeholders to assess if the objectives of the project have been met once it is executed. By establishing these metrics, organizations can evaluate the effectiveness of the project in delivering the anticipated outcomes, which may include factors such as financial performance, user satisfaction, or operational improvements.

This focus on measurable results helps in accountability and transparency, as success criteria allow for objective judgment rather than subjective interpretations of project success. Hence, defining distinct success criteria at the outset is crucial in guiding the project team and managing expectations among stakeholders, ensuring that everyone is aligned on what success looks like for the project.