What aspect does the benefits delivery plan focus on?

The benefits delivery plan is a critical component in project management and business cases, specifically focusing on the service outcomes and benefits realization. This plan outlines how the anticipated benefits will be achieved and measured throughout the lifecycle of a project or service.

Focusing on service outcomes means that the benefits delivery plan details what the project aims to achieve in terms of positive impacts on the organization or stakeholders. It sets clear expectations for the tangible and intangible benefits expected from the initiative, ensuring that all parties understand what successful delivery will look like. Furthermore, it provides a structured approach to tracking and realizing these benefits over time, making sure that the project or service continues to deliver value after its implementation.

In contrast, aspects such as marketing strategies for the service, assessment criteria for stakeholders, or HR policies and procedures do not align directly with the core purpose of a benefits delivery plan. These areas are important in their own right but are separate from the comprehensive focus on outcomes and benefits realization that drives project success and stakeholder satisfaction.