Which of the following is part of the management case's governance arrangements?

The management case's governance arrangements are essential for ensuring that the project or program is managed effectively and that decision-making processes are clearly defined. Change management arrangements play a crucial role in this context as they outline how changes will be implemented and managed throughout the project lifecycle. This includes establishing processes for assessing, approving, and communicating changes, as well as ensuring that all stakeholders are engaged and informed.

Change management is also vital for minimizing resistance to change and for fostering a culture that supports continuous improvement and adaptation. By having robust change management arrangements, organizations can better manage risks and ensure that the project stays aligned with its objectives. This aspect of governance directly supports the overall management structure and increases the likelihood of successful outcomes.

Other areas, such as sales strategies, customer relations protocols, and market share analysis, while important for broader business operations, do not directly pertain to the governance arrangements specific to the management case. These elements focus more on operational and strategic aspects of business rather than the governance framework that guides decision-making and accountability within projects.