Why is it essential to regularly assess the service after its commencement?

Regularly assessing a service after its commencement is crucial to verify if it is meeting its intended outcomes. This ongoing evaluation allows organizations to determine whether the service is delivering the expected benefits and achieving the goals it was designed to fulfill. By checking the effectiveness of the service, adjustments can be made to enhance its performance, address any issues, and improve overall user satisfaction.

This process helps to ensure that the resources invested in the service are yielding positive results and contributing to the organization's strategic objectives. If the intended outcomes are not being met, the assessment can also identify the root causes, allowing for timely modifications or interventions to bring the service back on track. This focus on results and impacts is a fundamental principle of effective service management and decision-making in the context of business cases.